Billing Guide

Welcome to tablrr! This guide explains how subscriptions, plans, and usage limits work, and how to upgrade, downgrade, or manage your subscription.

Table of Contents

1. Getting Started
2. Understanding Plans
3. Usage Limits
4. Upgrading Your Plan
5. Managing Your Subscription
6. Downgrading and Cancellation
7. Understanding Upgrade Prompts
8. Troubleshooting

Getting Started

tablrr offers a free tier to get you started, with paid plans available as your needs grow. All plans include core features, with higher tiers offering more resources and advanced capabilities.

What you need to know:

• Start with the free tier - no credit card required
• Upgrade anytime to unlock more resources and features
• Your data is preserved when upgrading or downgrading
• Annual billing and lifetime purchase options available
• Usage limits are enforced to ensure fair usage

Understanding Plans

tablrr offers four plans to suit different needs:

Free Plan

Perfect for trying out tablrr features:

• Websites: 1 website
• Listings: 3 listings
• Operators: 10 operators
• Features: Free templates only, no API access, no premium features

Hobby Plan

Getting started with a single website:

• Websites: 1 website
• Listings: Unlimited
• Operators: Unlimited
• Features: Premium templates, sync, custom fields, analytics, support
• Billing: Annual subscription or lifetime purchase

Growth Plan

For serious affiliate marketers:

• Websites: 5 websites
• Listings: Unlimited
• Operators: Unlimited
• Features: Everything in Hobby, plus API access and AI features
• Billing: Annual subscription or lifetime purchase

Business Plan

For growing affiliate businesses:

• Websites: 50 websites
• Listings: Unlimited
• Operators: Unlimited
• Features: Everything in Growth, plus import tools and custom templates
• Billing: Annual subscription or lifetime purchase

Usage Limits

Each plan has limits on the number of websites, listings, and operators you can create. These limits help ensure fair usage and resource allocation.

Viewing Your Usage

1. Go to your billing settings
2. You'll see your current usage displayed:
   • Operators: X / Y (or unlimited)
   • Websites: X / Y (or unlimited)
   • Listings: X / Y (or unlimited)
3. Usage meters show how close you are to your limits

What Happens When You Reach a Limit

When you try to create a new resource and you're at your limit:

• You'll see an upgrade prompt explaining the limit
• The creation will be blocked until you upgrade or free up space
• You can delete unused resources to free up space
• Or upgrade to a plan with higher limits

Note: Existing resources continue to work normally even if you're at your limit. Limits only affect creating new resources.

Upgrading Your Plan

To upgrade to a paid plan:

1. Go to your billing settings
2. Review the available plans and their features
3. Choose the plan that fits your needs
4. Select either:
   • Annual Subscription: Pay yearly (recurring)
   • Lifetime Purchase: One-time payment for lifetime access
5. Click "Upgrade" or "Purchase Lifetime"
6. You'll be redirected to Paddle's secure checkout
7. Complete the payment process
8. Your plan is upgraded immediately after payment

Benefits of upgrading:

• Higher limits on websites, listings, and operators
• Access to premium templates and features
• API access (Growth+ plans)
• Priority support
• Advanced features like import tools and custom templates

Annual vs Lifetime

• Annual Subscription: Lower upfront cost, renews yearly
• Lifetime Purchase: Higher upfront cost, but no recurring payments
• Both options provide the same features for the plan tier
• Choose based on your preference and budget

Managing Your Subscription

Once you have a paid subscription, you can manage it from the billing settings page.

Viewing Billing Information

1. Go to billing settings
2. You'll see:
   • Your current plan
   • Subscription status
   • Next billing date (for annual subscriptions)
   • Usage statistics

Updating Payment Method

To update your payment method:

1. Go to billing settings
2. Click "Update Payment Method"
3. You'll be redirected to Paddle's secure payment update page
4. Enter your new payment information
5. Save the changes
6. Your payment method is updated for future billing

Note: This only applies to annual subscriptions. Lifetime purchases don't require payment method updates.

Downgrading and Cancellation

Cancelling Your Subscription

To cancel your subscription:

1. Go to billing settings
2. Find the "Cancel Subscription" section
3. Click "Cancel Subscription"
4. Confirm the cancellation
5. Your subscription will remain active until the end of your current billing period
6. After that, you'll be moved to the free tier

Important:

• You retain access to all features until your billing period ends
• Your data (operators, listings, websites) is NOT deleted
• After cancellation, free tier limits apply to new resource creation
• You can re-upgrade at any time without losing your data

What Happens When You Downgrade

When you cancel or your subscription expires:

1. Your data is preserved: All operators, listings, and websites remain
2. Free tier limits apply: You can't create new resources beyond free tier limits
3. Existing resources work: Your current operators, listings, and websites continue to function
4. Premium features disabled: Premium templates and advanced features become unavailable
5. API access removed: Direct API access is disabled (Growth+ feature)

Example: If you have 50 operators on Growth plan and cancel:

• All 50 operators remain in your database
• You can still use them in listings
• You can edit existing operators
• You cannot create new operators (free tier limit is 10)
• If you delete some operators and get below 10, you can create new ones up to the limit

Re-upgrading

You can upgrade again at any time:

1. Go to billing settings
2. Choose a plan
3. Complete the upgrade process
4. Your previous limits and features are restored immediately
5. No data loss - everything is as you left it

Understanding Upgrade Prompts

tablrr shows upgrade prompts in several situations:

When You Hit a Limit

If you try to create a resource and you're at your limit:

• A prompt appears explaining the limit
• It shows which plan would give you more resources
• You can upgrade directly from the prompt
• Or dismiss it and delete unused resources

In Your Dashboard

You may see upgrade prompts in your dashboard:

• Highlighting premium features you don't have access to
• Suggesting plans that unlock more capabilities
• These are informational and can be dismissed

On Billing Page

The billing page shows:

• Your current plan and usage
• Available upgrade options
• Feature comparisons between plans
• Clear pricing information

Troubleshooting

I can't upgrade

Issue: Checkout not working or payment failing

Solution:

• Ensure your payment method is valid
• Check that you have sufficient funds
• Try a different payment method
• Contact Paddle support if payment issues persist
• Check your browser's popup blocker isn't blocking the checkout

I was charged but my plan didn't upgrade

Issue: Payment successful but still on free tier

Solution:

• Wait a few moments - upgrades process automatically
• Refresh the billing page
• Check your email for payment confirmation
• Contact support@tablrr.app with your payment receipt
• Include your email address and transaction ID

I want to change plans

Issue: Want to switch from one paid plan to another

Solution:

• You can upgrade to a higher tier at any time
• Contact support to downgrade to a lower tier (if needed)
• Upgrades take effect immediately
• Downgrades take effect at the end of your billing period

My usage shows incorrect numbers

Issue: Usage counts don't match what I see

Solution:

• Usage counts update in real-time
• Refresh the page to see latest counts
• Deleted resources are immediately removed from counts
• Soft-deleted items may still count - permanently delete them if needed
• Contact support if counts seem consistently wrong

I cancelled but still have access

Issue: Cancelled subscription but features still work

Solution:

• This is normal - you keep access until your billing period ends
• Check your billing settings for the exact end date
• After that date, free tier limits will apply
• Your data remains intact

I want a refund

Solution:

• Contact support@tablrr.app with your request
• Include your email address and subscription details
• Refund policies depend on your purchase type and timing
• Support will review your request and respond

Lifetime purchase questions

Issue: Questions about lifetime purchases

Solution:

• Lifetime purchases are one-time payments for permanent access
• They apply to the specific plan tier you purchased
• Lifetime access means no recurring payments
• If you want to upgrade to a higher tier, you can purchase the difference
• Contact support for lifetime purchase upgrade options

Next Steps

Now that you understand billing and subscriptions:

1. Review your current usage in billing settings
2. Upgrade if you need more resources or features
3. Monitor your usage to stay within limits
4. Learn about managing operators and creating listings
5. Explore premium features available in paid plans

Thank you for using tablrr!